True Pros Privacy Policy
1. Introduction
True Pros (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website, use our services, or interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, mailing address, email address, phone number, and other contact details you provide when requesting a quote, scheduling service, or contacting us.
Service Information: Details about your HVAC system, property address, service history, equipment make/model, and maintenance records.
Payment Information: Billing address and payment details processed through secure third-party payment processors.
Technical Information: IP address, browser type, device information, and website usage data collected via cookies and similar technologies.
Communications: Records of calls, texts, emails, or chat messages exchanged with our team for service requests, scheduling, or support.
3. How We Use Your Information
We use collected information to:
• Schedule, perform, and manage HVAC installation, repair, and maintenance services
• Process payments and send invoices
• Communicate with you about appointments, estimates, and service updates
• Respond to inquiries and provide customer support
• Send promotional offers, maintenance reminders, or newsletters (you may opt out anytime)
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and licensing obligations
4. Sharing Your Information
We do not sell your personal information. We may share information with:
• Technicians performing services on our behalf
• Payment processors and financial institutions to complete transactions
• Equipment manufacturers for warranty registration or claims
• Service providers who support our scheduling, marketing, or IT systems
• Government or regulatory agencies when required by law
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and support advertising. You can control cookie preferences through your browser settings.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal and service information for as long as necessary to fulfill the purposes outlined in this policy, including ongoing service records, warranty purposes, and legal or tax requirements.
8. Your Rights and Choices
Depending on your location, you may have the right to:
• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request information about data we have collected
To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
True Pros
897 S McCormick Way #3 Layton, UT 84041
801-514-4168